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Print QD: 2008-2009
Print QD: 1995-2008
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Interesting:https://www.qualitydigest.com/magazine/2008/nov/department/letters.html Curmudgeonly Customer ServiceI often agree with Scott Paton’s columns bemoaning the state of customer service in America (“Customer Service?” “Quality Curmudgeon,” October 2008) Then there are times when something happens that gives you hope. Our 10-year-old daughter has several American Girl dolls. One of these dolls had a problem--her eyelash had come off. However, for a not-inconsequential fee, you can ship your American Girl to the “doll hospital” and have eyes, limbs, and even heads replaced in about two weeks.
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